Transit Talk with the General Manager

June 03, 2022
Henry Li, General Manager/CEO
General Transit Questions
Opening Remarks:
Welcome to the June edition of Transit Talk with the General Manager.

SacRT has partnered with Civic Thread, a local non-profit planning and advocacy organization, to work on a Bus Stop Improvement Plan for SacRT's service area. The plan will create a comprehensive list of necessary and desired improvements to bus stops, amenities, and supporting pedestrian infrastructure.

A community survey, which is available for all residents within SacRT's service area to take, allows respondents to rate the bus stops in their area. This will help SacRT focus the plan on areas with the greatest needs. Other opportunities to provide feedback include participation in open houses that will be held later this summer, and in the fall, and during Community Walk Audits.

Your feedback is important to the success of the plan, and I encourage you to take the survey. As a bonus, survey respondents will be randomly selected to win a gift card or a month of free transit. The survey is open through Friday, June 17 and available at

SacRT is hosting two hiring events this month. The first will be held on Tuesday, June 14, from 2 p.m. to 7 p.m. and the second on Wednesday, June 22, from 10 a.m. to 3 p.m. Both events will be held in SacRT's Administrative building auditorium located at 1400 29th Street, Sacramento (accessible by bus routes 38, 67 and 68, SmaRT Ride, or light rail to the 29th Street Station).

We have openings for many different positions, and the career opportunities include extremely generous and competitive benefits package for medical, dental, and vision, paid sick leave, retirement, and tuition reimbursement. We are also offering a $2,000 signing bonus for bus drivers and we offer paid training.

You can even ride SacRT for free to the hiring events. Simply print or screenshot the free ride flyer, available at

If you are wondering how your kids will get around this summer, check out RydeFreeRT! RydeFreeRT is a SacRT's fare-free program for youth in grades TK through 12th and is valid on SacRT's entire transit network. RydeFreeRT isn't just for getting to school and back, it's a way for youth to get to the movies, mall, summer job, park, or wherever they want to go during summer break.

The new RydeFreeRT cards were distributed to schools; however, they are also available at SacRT's Customer Service and Sales Center located at 1225 R Street, adjacent to the 13th Street light rail station, or at your local public library. New cards are valid from June 1, 2022, through June 30, 2023. Learn more at or call 916-321-BUSS (2877).

Last, I want to let you know that SacRT is offering free rides to the 2022 Sacramento Pride Festival on Saturday, June 11 and Sunday, June 12, 2022. The Pride Festival will be held from 11 a.m. to 8 p.m. each day on Capitol Mall between 3rd and 7th streets. SacRT has partnered with the Sacramento LGBT Community Center to provide free rides to festival attendees. Learn more about the event at To ride free, simply print or screenshot the Free Ride Flyer available at

Now let's get to your questions.

ELK GROVE, CA:  Hello Henry, Any plans to extend the lightrail blue line to south of Elk Grove in the near future? With the new casino opening up at the end of the year, it will certainly help with traffic congestion. And what will the extended lightrail track path be like from CRC on? Thank you for this QA platform.

Reply:  SacRT continues to progress a planned extension of the Blue Line south to Elk Grove. An initial phase of the project would extend the line from CRC approximately 3.5 Miles to Civic Center Drive. We are also working on extending a current Elk Grove Transit Services bus route to service the new casino. More details will be available on that service soon.

South Sacramento , CA:  How are ridership numbers for this year so far? And would the numbers affect any decisions regarding service changes?

Reply:  Thank you for your question. We should finish this fiscal year by carrying over 12 million rides. Ridership is approximately 50% of pre-pandemic levels. Bus has performed stronger than rail with the largest group of riders. At this time, we are not proposing significant changes to the level of service being offered.

Sacramento, CA:  Good afternoon, I am curious to know more about the streetcar to West Sac, as I recall seeing online that a presentation about the project was given to ECOS recently. Where can I find more information about the project, since the website has not been updated in several years

Reply:  Currently, the progress is still in Project Development with the Federal Transit Administration's Capital Investment Grant Program. We expect to take a project update to Board later this summer on the alignment, costs and schedule. Once we take these next steps, the website will be updated with the new project plans.

Sacramnto, CA:  Hi, I find the Smart Ride app impossible to use. I am OK with calling to book a ride, but it would be nice if I could get the app to work to get the tracker.

Reply:  I checked with our SmaRT Ride team and the app is working properly. If you need assistance getting it set up or using it, you can always call our Customer Service phone number at 916-321-2877 for assistance.

ELK GROVE, CA:  Will there be new ETran bus routes going to the Sky River Casino when the casino opens up? If so, will there be Saturday/Sunday services for the people aheading to the casino? I think this new casino will attract a lot of people visiting Elk Grove. Thank you.

Reply:  Thank you and we are excited about people taking transit to the new Casino. On June 13th, SacRT will be taking a cost sharing agreement to the board for approval. The agreement will cover 100% of the cost for operations and maintenance to extend Bus Route E110 for five years.

Sacramento, CA:  It would be nice if transit can start going to west Sacramento to IKEA shopping center that a popular shopping center.

Reply:  This question would be best directed to Yolobus, the provider of local bus services for West Sacramento. SacRT provides connections to Yolobus in various locations in downtown Sacramento.

Sacramento, CA:  The Sacramento para transit was 1 in half late yesterday for some reason they were supposed to pick up at Barnes and noble yesterday to return me home I did not get home until 6pm ok

Reply:  Thank you for sharing your experience. We would like the opportunity address any issues you have with SacRT GO paratransit services, please contact SacRT Customer Advocacy at 916-557-4545 to report the trip details, so our team can investigate and respond to your specific incident. We take all comment and feedback seriously.

Sacramento, CA:  The Sacramento paratrasit has lousy service ok when I complain wonder where my bus is they put me on hold ok and still did not had a chance to try the new haunt service ok

Reply:  Thank you for letting us know. If you have any challenges like this in the future, please contact SacRT's Customer Advocacy Department at 916-557-4545 so they can investigate the issue.

Sacramento, CA:  On some days, E Tran does not have bus service for bus 10 @ 6:55am at Calvine and Power Inn, plus bus 15 @7:04 Calvine and Power Inn. It should be 1 or the other not running. Don’t have both not in service. It is messing up my morning schedule. Thank you.

Reply:  I am sorry for the inconvenience. Since the start of the COVID-19 pandemic, SacRT has been working to ensure it operates close to 100% of our current service levels as we know our customers depend on us; however, like other industries, SacRT has been affected by the nationwide workforce shortage and the impacts of the pandemic. We are continuing with our aggressive recruiting and retention efforts including holding in-person hiring events. We have two scheduled this month, June 14, 2022, and June 22, 2022. Also, our dispatchers and supervisors are working around the clock to find solutions to reduce cancellations. We understand the impact that even one cancellation has on our riders. We understand the importance of our bus service to get riders to jobs, school, and essential services. We are actively working to maintain as much service as possible every day.

Rancho Cordova, CA:  Are there any upcoming planned bus bridges this Summer due to the light rail modernization project that will double track service to Folsom and raise stations in our city and throughout the Gold Line to accommodate the new rail cars that are currently being manufactured?

Reply:  The bus bridges are expected to begin in the fall for work on the Light Rail Modernization project. As soon as we have the final construction contact, we will be sure to share that information with riders.

North Highlands, CA:  Now that the elevator project at Watt/I-80 has been completed, what are the next phases of the station improvement project, and the timeline to get the next task done?

Reply:  Future plans for the Watt/I-80 Transit Center include reconfiguring the east and west stairwells to increase visibility and safety and upgrading the transit center on Watt Ave by enhancing safety, lighting, seating, and widening the bus loading zone. Currently the project is in Preliminary Engineering with an anticipated design completion of summer 2023.

Closing Remarks:
Thank you for your questions. The next session of Transit Talk with the General Manager/CEO will be held on Friday, August 5, 2022.

I hope you enjoy a safe and happy Fourth of July holiday weekend!